Terms And Conditions

Refund Policy

We will provide a refund if you return the goods (NOT WORN OR DAMAGED) less any shipping costs for any items that were received that may have workmanship issues within 14 days of receipt. Please choose the size carefully by using our Sizing Page as a guide. This method will provide the suitable size for you. Assuming you wear a standard size, claims of trying other brands in a store or already owning a certain size does not constitute for a wrong size being sent. If you are not sure Contact Us.

It is in the discretion of THE SHOP OF UGGS to refund less any shipping charges for returns outside of this policy.

Receipt of goods with the assumption they were a different brand, look or feel does not constitute "not as ordered" please contact us prior to your purchase if you have any queries.

In all cases of Refund, Returns or Exchanges YOU MUST CONTACT US BEFORE YOU SEND ITEM BACK. Should you send the items back to us without prior contact and authorization, they will not be accepted and you will be subjected to shipping costs to have them sent back.



You should contact us immediately if you wish to cancel any order for the products placed through our Website.

Any order cancellations will incur a 30% cancellation fee, to cover administrative overheads(credit card transaction fees, re stocking fees, .administration fees)

1. If you wish to cancel your order once it has been shipped or dispatched you will be required to ship the items back unopened and we will refund full cost less shipping costs.

2. Parcels returned to us as unclaimed, refused or return to sender will be cancelled. 

3. Refunds are issued only to the credit card used at the time of purchase, and in no other way.



We will exchange for a different size or colour however all shipping costs are the responsibility of the buyer. You will be required to ship the products back in the condition they were sent, unworn and undamaged with original labels on.

Should the products be received damaged, worn or not in the condition sent, as mentioned, exchange will be refused and a 30% cancellation fee will apply less shipping cost. We strongly advise to use a traceable method of shipment as we will not be responsible for claims of items lost or damaged in transit, and your exchange will regrettably be denied.

Upon inspection and satisfaction of returned items, a refund will be issued for your original pair (please note that shipping cost are non-refundable).Exchanges during peak season may delay through processing time. IN ALL CASES, please contact us before shipping.



Most countries, taxes, duties, custom processing fees will not apply; however please be aware that we cannot take responsibility for possible taxes, duties or custom processing fee. For further information please contact your local postal authorities prior to your purchase.

Shipping - We ship worldwide. We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavour to work with our shipping partners to ensure prompt arrival of your items.

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only.

Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery.