1. What countries do you ship to?
We ship Australia wide only at the moment.
2. What is UGG BOOTS?
Ugg boots, also spelled ugh boots and ug boots, are a style of sheepskin boots, with wool inner lining. The natural properties of sheepskin results in thermostatic benefits. Thick fleecy fibres on the inner part of the boots allow air to circulate and keep the feet at body temperature. Ugg boots are highly prized for their effectiveness. Ugg boots are designed to be worn without socks in order to maximize the benefits of sheepskin.
3. How do I order and pay?
You may use your credit card. We accept anywhere from throughout the world.
4. When will I receive my order?
We dispatch usually within 24 hours after funds have cleared through our payment gateways. We endeavor to minimize delivery times however we cannot take responsibility for time taken in shipping you goods. Our delivery and shipping partners are reputable and internationally well known companies for their on time and reliable services.
5. What methods of shipping do you provide?
Please see our Shipping page.
6. Can I return, exchange or cancel my order?
We will exchange or cancel under certain circumstances please refer to our term and conditions.
7. How do I choose the correct size?
Please see our Sizing page.
8. Do you sell the “UGG Australia” sheepskin boots?
We are not in any way affiliated with the American Company Deckers Outdoor Corporation whose products are made in China and we don’t sell Decker’s UGG Australia brand. All our products are made from genuine Australian merino sheepskin in Melbourne by a family run manufacturer.
9. What labelling and tags do your boots carry?
All of our Ugg boots have a label on the back of the heel except for the Slippers Range as it does not fit on the heel support. They also have a sewn on tag on the side “Made in Australia”. All our products come with the “Made in Australia” tag. They are shipped with original tags and labels. You can rest assure you are purchasing original top quality sheepskin boots and other products, which have been registered and trademarked in the state of Victoria, Australia.
10. How do I care for my Ugg Boots?
Please see our Care Instructions page.
11. I have a different question?
If you have any other questions or you would like further information on any of our products or services please do not hesitate to contact us.
12. How do I make changes to my order?
If you would like to change your order once we have received your order please contact us immediately. As long as we have not dispatched your items to the delivery and dispatch companies we are only to happy to change your item to the required item. If your item has been dispatched you may be liable to extra charges with returns and change to order.